Custom Code FREE - pre-defined messages
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Clarifying the Request Details with Customer
#1
Hi [Name], thank you for sharing your request with us! To ensure we fully understand your needs, could you please provide a bit more detail on [specific area]? We’re here to help and excited to work on this with you! 😊
#2
Hi [Name], thanks for reaching out! We want to make sure everything is clear so we can best support you. Could you confirm [specific detail]? 😉
Accept the request
#1
Hi [Name], nice to meet you! I'm [Your Name] from the SalesHunterThemes support team. Thank you for reaching out, and we’re happy to assist you with your request as a token of appreciation for your theme purchase.
NOTE: Integrating custom code into the theme will prevent you from receiving automatic theme updates. If you decide to upgrade to a new version, the custom code will be overwritten, and you’ll need to re-apply any modifications.
Please let us know if you'd like to proceed with this. Thanks once again!
#2
Hi [Name], great to meet you! I’m [Your Name] from SalesHunterThemes support, and thanks for sharing your request with us. We’re happy to help you with this as a thank you for purchasing our theme.
Please be aware that adding custom code will disable automatic updates for the theme. If you upgrade to a new version later, the custom code will be lost, and you'll need to re-implement it.
Let us know if you’d like to go ahead with this option. Thanks again for your support!
#3
Hi [Name], it’s a pleasure to meet you! I’m [Your Name] from the SalesHunterThemes support team. Thank you for your request, and we’re excited to assist you as a gesture of thanks for purchasing our theme.
Please keep in mind that custom code will prevent automatic updates for your theme. If you decide to update to a new version, any custom code will be erased, and you will need to manually re-apply it.
Let us know if you'd like to proceed. Thanks again for your trust in us!
Buying Time for Complex Requests
#1
Hi [Name], we’re working through your request, and it’s a bit more complex than usual. To ensure we deliver a quality solution, we may need a bit more time. We’re aiming for [estimated timeframe], and we’ll keep you updated every step of the way!
#2
Hi [Name], we’re excited to start working on your request, and while it’s a bit intricate, we’re fully committed to delivering a thorough solution. Could we ask for a bit more time to make sure it’s perfect? We’ll keep you posted as we progress.
Declining a Request
#1
Hi [Name], thank you for allowing us to review your request. We’ve explored possible solutions, but unfortunately, this customization is currently beyond our team’s capacity to implement effectively. We want to ensure your store remains stable and high-performing, so we won’t be able to proceed with this customization.
However, we’re happy to help brainstorm alternative solutions or answer any other questions you may have. Please feel free to reach out anytime!
#2
Hi [Name],
Thank you for trusting us with your customization request. We truly wish we could bring your idea to life, and our team explored every option available to make it work. Unfortunately, this customization is a bit beyond our current capabilities, and we want to ensure we maintain the stability and speed of your store.
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Notifying Estimated Time
#1
Hi [Name], great news! We’ve reviewed your request, and we expect to have it completed by [completion date]. We’ll stay in touch and keep you updated throughout the process. Thank you for your patience and partnership!
#2
Hi [Name], we’re all set to work on your request and anticipate completion by [completion date]. Our team will keep you posted along the way, and we look forward to delivering the final result soon!
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Notifying Request Completion
#1
Hi [Name], we’re excited to let you know that your custom code request has been completed! Please take a moment to review it, and let us know what you think 🥰If there’s anything else you need or if you’d like any further adjustments. We’re happy to assist! Thank you for giving us the opportunity to work with you!
#2
Hi [Name], your request has been successfully completed! We’re thrilled to deliver this solution. How does everything look on your end? Let us know what you think ❤️We’re here if you have any questions or need additional support. Thank you for working with us!
Initial Check-in Messages
#1
Hi [Customer Name]! We hope you’re doing well. We just wanted to check in and see how your experience with our custom code service has been so far. Did everything meet your expectations, or is there anything else we could help with? Your feedback helps us keep improving, I hope to hear from you soon.
#2
Hello [Customer Name]! Thank you for choosing our custom code service. How has it been working out for you? If there’s anything that could make your experience even better or if you have any questions, please don’t hesitate to reach out. We care about your experience and would love to know! I am eager to hear from you.
#3
Hi [Customer Name]! We hope you’re enjoying the benefits of our custom code service. Whether you have suggestions, questions, or feedback, we’re all ears! Your input helps us provide even better solutions, so don’t hesitate to share what’s on your mind, I am waiting for you to get back.
Transition to Asking for a Review
#1
Hi [Customer Name], we’re glad you found our service helpful! I hope you will consider leaving us a review. If you'd like, please share your experience on the Shopify Theme Store. Your feedback is worth its weight in gold! ❤️Thank you for your time 🥰!
#2
Hello [Customer Name]! We value your feedback about your experience. If you don’t mind, we’d greatly appreciate it if you could share your thoughts in a review.
You can write your feedback here in Shopify Theme Store 🙏🏻
Thank you for being a valued part of our community!
#3
Hi [Customer Name], thanks again for using our custom code service and for your time with our team. Your feedback means a lot to us! Please take a minute to leave us a review on your experience. you can leave a review on the Shopify Theme Store 🥰
Thank you so much in advance for your feedback 🙏🏻
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Updated on: 13/12/2024
Thank you!