Predefined emails for SalesHunterThemes support

**

When receiving an issue from a customer

Issue within scope

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for allowing me to lend a hand. I understand that you're experiencing an issue with [specific issue].

This should point you in the right direction: [provide solution or instructions].

If there's anything you'd like for me to check or look into, please do not hesitate to contact us again anytime. I'm happy to lend a hand whenever!

Best regards,

[Your Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for your patience. We have addressed the issue regarding [specific issue], and it should now be resolved by [provide solution or instructions].

Could you please check on your end and confirm if everything is working as expected? If you encounter any further issues or have any additional questions, please do not hesitate to contact us.

Best regards,

[Name]

SalesHunterThemes Support Team

# Japan

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out! I noticed that you are from Japan. Would you like to switch to Japanese for a more comfortable conversation?😊

Also we have addressed the issue regarding [specific issue], and it should now be resolved by [provide solution or instructions]. Could you please check on your end and confirm if everything is working as expected?

If you encounter any further issues or have any additional questions, please do not hesitate to contact us.

Best regards,

[Name]

SalesHunterThemes Support Team

Issue out of scope

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out. I understand your concern regarding [specific issue]. However, this issue is outside the scope of our support.

I recommend [suggest an alternative solution or direct them to the appropriate resource]. In case there is some thing that we can do from our side, please let me know.

If you have any other questions or need further assistance, please feel free to contact us again.

Best regards,

[Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out.

I understand your concern regarding [specific issue]. However, extensive custom coding can negatively impact your page speed. Additionally, when the theme is updated, custom code does not sync automatically and must be added manually, which can be quite cumbersome.

Therefore, we do not recommend proceeding with further custom coding. Instead, I suggest [suggest an alternative solution or direct them to the appropriate resource].

If you have any other questions or need further assistance, please feel free to contact us again.

Best regards,

[Name]

SalesHunterThemes Support Team

A feature request

#

Hi [Customer Name],

I am [Your Name] from the SalesHunterThemes team. Thank you for sharing your suggestion with us. I understand that you're interested in [specific feature request].

We greatly value customer feedback and consider all suggestions for future updates. Your request has been forwarded to our development team for review, we will try to develop it in future version.

If there's anything else you'd like to discuss or if you have any other suggestions, please don't hesitate to reach out. We're always here to listen and help!

Best regards,

[Your Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

I am [Your Name] from the SalesHunterThemes team. I understand that you're interested in [specific feature request].

Currently, we do not have this feature, but rest assured, we have forwarded your feedback to our development team for consideration in future updates.

If there's anything else you'd like to discuss or if you have any other suggestions, please don't hesitate to reach out. We're always here to listen and help!

Best regards,

[Your Name]

SalesHunterThemes Support Team

Clarification

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out and for allowing me to lend a hand. To better assist you with your issue, could you please provide more details about [specific aspect of the issue]?

Your additional information will help us resolve the issue more effectively. Thank you for taking the time to give us your feedback. We appreciate your input.

Looking forward to your response.

Best regards,

[Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

[Name] from the SalesHunterThemes team is here. Nice to meet you!

I want to ensure that I fully understand your issue. Could you please provide a screenshot or a video recording of the problem? This will help us investigate the issue more thoroughly.

Thank you for your cooperation.

Cheers,

[Name]

SalesHunterThemes Support Team

Buying time

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out and for allowing me to lend a hand. We are currently looking into your issue regarding [specific issue], and our development team is working on finding a solution.

In the meantime, if you have any additional information that might help us resolve the issue more quickly, please share it with us. Thank you for your patience and understanding.

Best regards,

[Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

I am [Your Name] from the SalesHunterThemes team. We appreciate you bringing this issue to our attention. I have forwarded your issue regarding [specific issue] to our development team. Could you please wait while they work on finding a solution?

While we work on resolving this, could you try [specific details or screenshots]?

Thank you for your patience and cooperation.

Best regards,

[Your Name]

SalesHunterThemes Support Team

#

Hi [Customer's Name],

Thank you for providing the details about the issues you are facing with [the issue] I am currently checking with our development team to get this resolved as quickly as possible. I will get back to you with an update soon.

Thank you for your patience.

Best regards,

[Name]

SalesHunterThemes Team

Angry case

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Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out and for allowing me to lend a hand. I apologize for any frustration or inconvenience caused by the issue you're experiencing.

We understand how important this is for you, and we are here to help. Could you please provide more details about [specific aspect of the issue] so we can assist you better? Thank you for taking the time to give us your feedback. We appreciate your input.

Looking forward to your response.

Best regards,

[Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out and for allowing me to lend a hand. I apologize if there was any misunderstanding regarding your issue.

Could you please clarify [specific aspect of the issue] so we can assist you more effectively? Your feedback is important to us, and we want to ensure we resolve your issue promptly.

Thank you for taking the time to give us your feedback. We appreciate your input.

Best regards,

[Name]

SalesHunterThemes Support Team

Asking for store access

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes support team. Nice to meet you!

To further investigate this issue, we kindly request access to your backend. Could you please provide us with the Collaborator Request Code? You can share this code from the Users and Permissions page of Shopify admin.

Thank you and looking forward to assisting you in this issue.

Best regards,

Anna

#

Hi [Customer Name],

Thank you for the info above. I just sent a collaborator access request? Minimum permissions are requested. Just enough for us to examine the issue.

If you are ok with that, please visit your Shopify Dashboard => Check the notification, and accept the request.

You will see our request like this: https://prnt.sc/bci7ObYA-oCu

Once you have accepted the request, please leave a message here to let me know and I will assist you right away!

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Nice to meet you! I found the issue due [issue name] so we need to investigate from your back-end.

So can you please grant us access your store administration to take a look and just sent a collaborator access request? Minimum permissions are requested. Just enough for us to examine the issue.

If you are ok with that, please visit your Shopify Dashboard => Check the notification, and accept the request.

You will see our request like this: https://prnt.sc/bci7ObYA-oCu

Once you have accepted the request, please leave a message here to let me know and I will assist you right away!

Staff account

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out and for allowing me to lend a hand. To better assist you with your issue, could you please create a staff account for the email “hi@saleshunterthemes.com” with the following permissions: Products, Apps and channels, Settings, Themes, Blog posts and pages, Navigation?

If your store has reached the maximum number of staff accounts, please temporarily disable one of the accounts so we can fit in.

Thank you for taking the time to give us your feedback. We appreciate your input.

Best regards,

[Name]

SalesHunterThemes Support Team

Staff account cannot be created due to maximum limit

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for reaching out and for allowing me to lend a hand. It seems that your store has reached the maximum number of staff accounts.

Could you please temporarily disable one of those accounts so we can create a staff account for the email “hi@saleshunterthemes.com” with the necessary permissions?

Thank you for taking the time to give us your feedback. We appreciate your input.

Best regards,

[Name]

SalesHunterThemes Support Team

Customers manage to resolve the issue by themselves

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Thank you for your info! I am really glad to hear that the issue is gone. Let me know if you need further assistance, I will be right here.

Best regards,

[Name]

SalesHunterThemes Support Team

#

Hi [Customer Name],

I am [Name] from the SalesHunterThemes team. Amazing! I am really glad to hear that the issue is gone. Let me know if you need further assistance, I will be right here.

Best regards,

[Name]

SalesHunterThemes Support Team

Transfer theme license to another store

#

Hi [Customer's Name],

Thank you for reaching out to us.

Since you have already purchased the theme, to use it on another store, please contact Shopify support to transfer the theme license. This will ensure your theme remains valid and you continue to receive updates.

Thank you for your understanding

Best regards,

[Name]

SalesHunterThemes Team

Engagement Message

#

Hi [Customer's Name],

Thank you for choosing our theme for your store! I hope it’s been a great fit for your needs. I’m reaching out to see how your experience has been so far. Are there any features you particularly enjoy, or is there anything you think could be improved?

Looking forward to hearing from you!

Best regards,

[Your Name]

SalesHunter Themes Support Team

#

Hi [Customer's Name],

I wanted to take a moment to thank you for choosing our theme! I hope it’s helping your store thrive. How has your experience been so far? If there are any adjustments or features you believe could enhance your experience, please don’t hesitate to share!

Your feedback is invaluable to us, and we’re here to assist you in any way we can!

Cheers,

[Your Name]

SalesHunter Themes Support Team

#

Hi [Customer's Name],

Thank you for choosing our theme for your store! I've noticed your store, and it truly looks fantastic! It's wonderful to see how beautifully you've built your store using our theme. I hope it’s been a great fit for your needs. How has your experience been so far?

Looking forward to your response!

Best regards,

[Your Name]

SalesHunter Themes Support Team

**

Updated on: 13/12/2024